The world’s leading brands trust us to keep their valuable marketing performance data safe and secure.
Our Commitment to Your Data Security
Protecting the privacy of our customer’s strategic marketing data is our highest priority, and we have many state-of-the-art security technologies and best practices in place to ensure high levels of privacy.
Comprehensive risk management framework to identify, analyse, and mitigate risks.
Information security program staffed with highly experienced security experts.
Employees undergo 3rd-party background checks and complete annual security training.
All suppliers and partners are vetted to ensure commitment to our security policies.
Practices related to information security and privacy meet regulatory standards.
Highly Secure Cloud Platform
Our customers benefit from Amazon AWS data center, network architecture, and backup services that are built to meet the requirements of the most security-sensitive organisations. We carefully deploy the latest safeguards and mechanisms offered by AWS to protect customer privacy, including:
Strong authentication is required to access management interfaces.
Restricted access to the production environment.
Separation of the production environment and test infrastructure.
Real-time monitoring.
Architecture built redundantly across availability zones for the same functions.
Third-Party Security Certifications
The ICI platform regularly undergoes rigorous vulnerability scans and penetration tests and has received the following security certifications from independent standards bodies.
ISO/IEC 27001
TRUSTe Privacy Certification
The European Union (EU)-United States (U.S.) Privacy Shield Framework
Additionally, our data center partners are ISO 27001, ISO 27017, SOC 1, SOC 2 and SOC 3 compliant.
State-of-the-Art Safeguards
We deliver results to our customers securely through the use of:
Firewalls to isolate databases and application servers from Internet threats.
Secure https connections as the only means to access our platform
SSL/TLS encryption for transferring all data
AES 256 encryption for all stored customer information at rest
24×7 monitoring of our infrastructure to ensure continuous service and performance
Redundancy across multiple physical servers and availability zones for high availability
Hourly backup of all customer data, which is encrypted at rest and retained for 30 days. Monthly and yearly snapshots are backed up to ensure data is fully recoverable.
Identity and Access Management
Our customers can securely manage users and groups and control access to sensitive marketing information with the ICI platform using the following product features.
Federated identity single sign-on (SSO) – Select and customise how users authenticate with OAuth and SAML 2.0. Customers can use identity management tools including Okta and OneLogin
User security profiles – Flexible, role-based profile management to control access by user types
Session management – Monitor and terminate idle sessions after a configurable time period in case users leave their computers unattended
Brute-force attack prevention – Set policies to require CAPTCHA verification, lock user accounts after failed login attempts, and customise the duration of time accounts remain locked
Security logs – Logs provide valuable information about potential or real security issues. Email alerts regarding suspicious activity are routed directly to our Operations Team for review
Support that ensures success at every turn
24/7 Support
24/7 support is available to address your needs, providing dependable assistance whenever you require it.
Custom Onboarding
Benefit from a personalised onboarding experience led by our customer success executive, ensuring seamless integration and a quick start.
Free Resources
Access a comprehensive library of free training resources and expert-led guides designed to equip modern marketers with the knowledge they need.
